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055-295-4900
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CRM ? - ...
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2006-08-02
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CRM ?
- ̹ Ѱ 뼼 ϰ ִ.-
1.
Ӹ ݿ ٽð ġ ģ ϴ.
, ģ ־ Ӹ ƴٰ ù .
ָ Ҹ Ŀ ڵ ڸ ϳ Դ.
"Ӹ ƮƮ۸ ? ָ A/S Űź 080-000-0000"
ģ űݵ鿩 ۸ ̿ǿ ڿ. Ӹ ̼Ҹ ȮѴ.
2.
븮 ħ ٱ Ƶ༮ ö ȭ ȸ ѷ ġ ϱ Ծ ó ȸ ̰ ʾ ¥ Ͼ.
ǻ 븮 Ƶ 辿 ̾ ̴.
簡 ȭ ٹƿ ٽðɷ 븮 ô ٺ.
ʰ ѷ ڸ µ ϳ ִ° .
غ "辿 մϴ. 辿 پ ϱ غغҽϴ."
Բ 辿 ϱ Ư ϴ īٷαװ Բ ־µ īٷα ѱ 20% īٷα ̿ ´.
븮 ð踦 Ĵٺ 濡 00ϱȭ 鷯 غ Ƶ ȸ縦 .
3
~~~~
ȭ ︮ ߰ Ϳ ɷ ȭȣ Բ Ƿ , Ź Ʈ ȭ鿡 .
"? ű 00ε?"
", ½ϴ. 401 1210ȣ ̽?"
߰ ȭ 鼭 Ƿڿ ִ ģ ϸ鼭 f.
", Ҹ ֽó. Ʈ Ǿ"
" ż̰ ؼ. մ ֱ ѵ ٷž Ұ ϴ. Ʈ ȾƵ帮 Ű ֽϴ. ϰ ٷ ʽÿ, ϽŴ 4 ϼ̱, Ȯ Ѳ ϽŰݾƿ. Ʈ ó ֱ ģ ġ ʱ ġ ֽϴ."
߰ Ϳ Էص Ź Ƿڿ ٸ ʰ Ƿ ٽѹ ϰ ŷϸ鼭 Ƿ ŷڸ ״´.
"߰ Ҹ ̶ ڼ Ͻô ź Ű Ű , ٸ ŷ ״ ּ"
", ΰ ְڽϱ? ִ ŰἭ ̻簡ô غڽϴ, "
", ڻԸ Ͼ, ϼ~"
̻ 1, 2, 3 ܸ ִ ҵ̴.
(Customer Relationship Management) ϰ ڸ ٸ ʿ ڸ 1,2 شϸ, 3 شѴٰ ִ.
1 ǰ Ǵ ü ֱ, ȣǰ, ϵ پ м ߰ ̿ ϴ Ȱ ִ.
̷ CRM 並 ã ִ ִ. CRM ,ܱ ÷ ִµ 1 ̷ ܱ 並 ϴµ ̿ , ǰ Ŭ ǰ ü â ǰ ϴ ÿ ִ.
̷ CRM ̹ ġ £ â忡 ִµ ۰Դ Ź ü Ȯ Ŀ ִ.
CRM ֿ 濵´ ش ִµ ġŲ ϴ CRM ε尡 ִ ִ ſ м̳ м ſ Ǵ ȳ ϴ ݸ鿡 CRMظε尡 ȫ ϴ ִ ִ.
â ̸, â غ Ǿٰ ϴ ƴϴ. ٸ µǰ âΰ̴.
CRM ôǰų Ǵ ִ ڽ 漺 ִ Ǵ Ӹ ƴ϶ ǥϴ 븮 ִ ̴.
NOTE
1. â Ѱ, ٸ ʴ
2. ϴ ƴ϶ 踦 ذ ʿϴ.
3. CRM ̹ ϻ Ȱ ħ ̴.
- ڷ ο ͳּ
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